Cancellation & Refund Policy
Last Updated: 12/12/25
This Cancellation and Refund Policy (“Policy”) applies to all subscription plans, digital content, research summaries, courses, and any other services (“Services”) provided by Sunil Madhav Sanapala to healthcare professionals and related users (“Users”). By subscribing or accessing our Services, you agree to the terms outlined below.
- Nature of Services
Our platform provides digital, research-based, continuously updated medical content, including but not limited to:
Clinical research summaries
Evidence-based reviews
Specialty updates
Medical news digests
Educational materials
Because this material is digital and delivered instantly, certain restrictions on refunds apply.
- Subscription Cancellation
2.1 Cancellation by User
Users may cancel their subscription at any time through their account dashboard or by contacting customer support.
Cancellation will stop future billing.
Access to premium content will continue until the end of the current billing cycle.
Cancellation does not automatically trigger a refund (see Section 3).
2.2 Cancellation by Company
We reserve the right to cancel or suspend accounts for reasons including:
Violation of terms of use
Unauthorized sharing or distribution of content
Fraudulent activity
Non-payment
In such cases, refunds may not be issued.
- Refund Policy
3.1 Refunds for Subscriptions
Because our content is digital, specialized, and delivered instantly, we typically do not offer refunds for subscription fees already charged.
However, we may consider a partial or full refund under the following exceptional circumstances:
Duplicate payments
Technical issues preventing access to the platform (verified and ongoing)
Accidental renewal reported within 48 hours of charge
All refund determinations are made at the discretion of [Your Company Name].
3.2 Refunds for One-Time Purchases
Refunds for individual research reports, downloadable content, or digital products are not provided, as these items are considered consumed once accessed or downloaded.
3.3 Non-Refundable Items
Promotional or discounted subscriptions
Trial or introductory offers
Customized research or commissioned reports
Previously accessed or downloaded content
- Free Trials
If a free trial is offered:
Users may cancel anytime before the trial ends to avoid being charged.
Once the trial converts to a paid subscription, the fees are non-refundable.
- Billing Errors
If you believe you were billed incorrectly:
Contact support within 7 days of the charge.
We will review the issue and provide a resolution, which may include a refund if warranted.
- Processing of Approved Refunds
Approved refunds are credited back to the original payment method.
Processing time may take 5–10 business days, depending on the payment provider.
- How to Request a Cancellation or Refund
You may request cancellation or refund assistance via:
Email: helm@sunilmadhavs.world
Helpdesk Portal: https://sunilmadhavs.world/support-portal/
Contact Form: https://sunilmadhavs.world/contact-information/
Please include:
Name
Registered email
Order/subscription ID
Reason for request
- Changes to This Policy
We may modify this Policy at any time. Updates will be posted on this page with the revised effective date. Continued use of the Services after changes indicates acceptance of the updated Policy.